Dealing with a cyber attack can be overwhelming, but knowing the right steps to take afterward and having the right partners in place can make all the difference. This guide breaks it down for you, offering straightforward advice on bouncing back and building stronger defenses for the future.
Plus, if you have Cyber Liability insurance offered through the AOA Insurance Program, you’ll be better equipped to protect your practice and tackle any threats that come your way.
Acting fast after an attack
Quick, effective response is key to handling cyber attacks and bouncing back smoothly. The Cyber Liability insurance through the AOA Insurance Program is administered by Lockton Affinity and underwritten by Beazley, a leader in cyber insurance. They offer cyber incident services for expert support to help you mitigate damage and recover fast.
If you suspect a cyber attack, report the incident to Beazley immediately.
- Use Beazley’s online form.
- Call (866) 567-8570 or email Claims@Beazley.com.
Beazley Security and their panel of expert vendors mobilize in an instant to respond to an incident: IT forensics, ransom negotiators, crypto-currency facilitators, data recovery specialists, legal counsel, PR & crisis management and more. They understand how to mitigate damage, collect necessary evidence and get your practice back to business as quickly as possible. They will work to:
Contain the attack: Upon detecting a cyber incident, Beazley will help you promptly contain the breach to prevent further damage. This may involve isolating affected systems, disabling compromised accounts, and blocking malicious traffic.
Meet legal and regulatory compliance: Beazley’s Cyber Services team will help you navigate the legal side of things during a cyber incident. They help guide you on breach notification requirements, contract obligations and any other legal aspects of the response. Their goal is to ensure you have the best advice and support when managing these challenges.
Investigate data incidents: If you need help investigating a data incident, the Cyber Services team can connect you with forensic experts. They’ll figure out the cause, scope and whether any breach notification laws apply. You’ll need to share relevant files and systems for the investigation, and their findings will be shared with you and your legal team.
Set up notification and call center service: If a breach requires notifying affected individuals, the Cyber Services team can help set up notification and call center support. They’ll work with privacy counsel on letters and deliverables, ensuring everything is handled promptly. Call center help is available for up to 90 days during business hours.
Set up credit and identity monitoring: Your policy includes credit and identity monitoring services tailored to your incident and patients. Notified individuals have 90 days to enroll after receiving notification and can access the service for 12 months once enrolled.
Complete forensic analysis: Forensic analysis helps uncover and investigate digital evidence like logs and devices to track cybercrimes, fraud, or breaches. It’s key for piecing together what happened and supporting legal action.
Improving cyber defenses for the future
Once an incident has been resolved, it’s a great idea to sit down and review what happened. Think of it as a chance to learn and figure out what worked, what didn’t and how to improve in the future. The Lockton Business Interruption Playbook highlights how important it is to learn from these experiences to make future responses stronger. Here’s how you can approach it:
- Post-incident review: Gather your team and go over everything that happened. What went smoothly? What could’ve been done differently? Getting everyone’s perspective can be helpful.
- Spot the gaps: Take a close look at the incident and see if there were any weak spots in your protocols, tools or training. These could be things that made the breach possible or slowed down your response.
- Make improvements: Once you’ve identified those gaps, come up with a plan to fix them. Maybe that means updating your procedures, investing in better technology or scheduling more training sessions for your team.
- Share what you’ve learned: Don’t keep the lessons to yourself. Share your findings with the team or even the wider industry so everyone can benefit from the insights.
- Keep an eye on changes: After you’ve made improvements, check in regularly to make sure everything is working as intended and that your defenses are staying strong.
By taking these steps, you’re not just fixing what went wrong—you’re making your organization even more prepared to handle whatever comes next.
Support from Lockton Affinity and Beazley
Recovering from a cyber attack can be a daunting challenge, but with the right preparation, swift action and reliable support, your practice can emerge stronger and better equipped to face future threats. By creating a solid incident response plan, leveraging expert guidance from Beazley and committing to continuous improvement, you can turn a crisis into an opportunity to reinforce your cybersecurity defenses.
Cybersecurity isn’t just a one-time investment; it’s an ongoing commitment to safeguarding your practice, your patients and your peace of mind. Protecting your practice starts with the right coverage.
Secure your future today by purchasing Cyber Liability insurance through the AOA Insurance Program, administered by Lockton Affinity. With expert support from Beazley, you’ll gain access to industry-leading incident response services and tools to help you mitigate threats and recover with confidence.
